Privacy Policy

Information We Collect

We collect information that is necessary to provide you with a secure, personalised, and compliant gaming experience. This typically includes details you share during account registration and verification, such as your full name, date of birth, residential address, email address, telephone number and payment details.

To comply with legal and regulatory obligations, we may also request identity verification documents, including copies of passports, driving licences or utility bills. In addition, our systems automatically record technical information such as your IP address, browser type and version, device operating system, pages visited, time spent on the site and referral sources.

How We Use Your Information

Your personal data is used to create and manage your account, process deposits and withdrawals, deliver our gaming services and carry out necessary identity and age verification checks. We also use the information to improve the performance of our platform, personalise your experience, communicate important updates and, where you have given consent, send you promotional offers that may be of interest.

All processing activities are carried out on the basis of legitimate business interests, contractual necessity or your explicit consent, in line with applicable data protection laws.

Sharing and Disclosure

We do not sell your personal data to third parties. However, we may share information with trusted service providers who assist us in operating the website and delivering our services. These include payment processors, identity verification agencies, customer support platforms, analytics providers and professional advisers.

We may also disclose your data where required to do so by law, for example to regulatory authorities, law enforcement agencies or licensing bodies when we have a legal obligation to do so. In the event of a business transfer or merger, your information may be passed to the new operators under the same standards of protection outlined in this policy.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to ensure the site functions correctly, to analyse visitor behaviour and to provide a more tailored experience. Some cookies are essential for security and account access, while others help us understand which games and features are most popular.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the website and the services we can offer you.

Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, misuse or disclosure. These measures include encryption of sensitive information, secure servers, access controls and regular security reviews.

While we strive to protect your data, no system can guarantee complete security, and we encourage you to use strong, unique passwords and keep your login details confidential.

Your Rights

You have several rights regarding your personal data, including the right to access a copy of the information we hold about you, to request correction of inaccurate data, and to ask for deletion of your information where we no longer have a lawful reason to retain it.

You may also withdraw any consent you have previously given, object to certain types of processing, or request that we transfer your data to another organisation in a structured, commonly used format. To exercise any of these rights, please contact our customer support team. We will respond to your request within one month, or sooner where possible.

International Transfers

Some of our service providers are located outside the UK. When we transfer personal data to countries that do not offer the same level of protection as UK law, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the relevant authorities.

Retention of Data

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, to satisfy legal, regulatory and accounting requirements, and to resolve any disputes. Once retention is no longer required, we securely delete or anonymise the information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. The revised version will be posted on this page with an updated effective date. We encourage you to review the policy periodically so that you remain informed about how we protect your data.

If you have any questions or concerns about how we handle your personal information, please contact our support team who will be happy to assist.